General Policies

• Minors under 18 must be accompanied by a parent or guardian at all times.
• All sales are final. BIG Best in Games does not offer refunds.
• Payments are card/tap preferred.
• Any and all valid coupons cannot be combined with any other coupons, promotions, offers, reservations, parties, or events.
• BIG Best in Games is not responsible for lost, stolen, or damaged items.
• Commercial recording or photography is not permitted.
• Outside food or drinks are prohibited (with the exception of birthday cakes approved prior to scheduled event).
• Attractions are available on a first come, first serve basis.
• Each location offers different attractions. Attractions may temporarily or permanently close at any given time. Please call your local store for availability and details on any special event or promotion.
• Coupons and promotions are one per person per day.
• $10 Promotional Gift Cards are one per person per day.
• Coupons and Promotional Gift Cards do not have any cash value and cannot be used to purchase food and/or beverages.
• All individuals participating in attractions Adventure Park and Karting are required to sign a valid waiver. If under 18, a parent or guardian must sign the waiver on behalf of the minor.
• All individuals on the Adventure Park must wear BIG Best in Games safety grip socks at all times (socks are sold separately). Shoes are not permitted unless otherwise specified by an attendant. For a full and detailed list of Adventure Park and other attraction policies, please call BIG Best in Games or visit www.springzbounce.com.
• BIG Best in Games does not sell or share any information provided by guests for booking purposes, waivers, or any other reason.
• By entering the facility’s premises, BIG Best in Games has the right to photograph, videotape, and/or record all guests and use guests’ face, likeness, voice, and appearance in connection with exhibitions, publicity, advertising, and promotional materials without reservation or limitation.
• Alcohol may not be taken outside of the building facility.

Party and Group Event Policies

• All party reservations require a deposit to hold the date and time of your party.
• The remaining balance is due at the time of the party.
• Party deposits are non-refundable.
• Parties may be rescheduled with a minimum of two weeks notice.
• No outside food or drinks allowed except for birthday cakes approved prior to scheduled event.

Double Your Tickets Promotion

• This promotion is valid on the 1st-3rd of each month from open until close.
• Double starting from 1000 up to 4000 tickets. Please see store for details.
• Valid once per person per day.
• Points cannot be split or combined.

All-Day 1st Floor Wristband Promotion

• All day access may be limited based on capacity. We guarantee 90 minutes.
• This promotion is valid only during certain session times. See website for details.
• End times listed on website are the times the wristband session ends please purchase 90 minutes before that end time in order to enjoy your full 90 minutes.
• This promotion is not valid on holidays or during special events.
• This promotion includes unlimited 1st-floor attractions (excludes arcade, 2nd and 3rd floor attractions).

Health and Safety

• All guests are required to wear BIG Best in Games safety grip socks while on the Adventure Park (socks are sold separately).
• Shoes are not permitted on the Adventure Park.
• All individuals participating in attractions Adventure Park and Karting are required to sign a valid waiver. If under 18, a parent or guardian must sign the waiver on behalf of the minor.
• BIG Best in Games reserves the right to refuse service to anyone who appears to be under the influence of drugs or alcohol.
• BIG Best in Games reserves the right to remove anyone who is behaving inappropriately or endangering themselves or others.